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Order Help

Choosing just the right gift box or shipping method can be tough sometimes. We hope that this information to commonly asked questions will help guide you through your cherry shopping. If there is anything you are still curious about or need further assistance with, please call our friendly Cherry Ambassadors.

General Questions

Can I customize my own gift box?

Yes! You certainly can. Even better, we don’t charge extra for our gift packaging. We know that everyone has different tastes, and “just the right” gift box might not be something we’ve thought of yet. You can rest assured that everything (with the exception of cases of product) ships in a beautifully hand-packed gift box with the Northern Michigan touches of a pine cone, birch bark, cedar sprig and an Artist drawn gift message card. We have many different shapes & sizes of boxes, so we will use our expertise to pack your order just the right way. Therefore, you don’t have to tell us to put it in a gift box because your order will ship in a gift box, whether its to yourself or a lucky gift recipient.

I can't log in.

Most log-in problems are caused by forgotten passwords or using a different email then you registered with.If you can't login, you can reset your password. This page will also let you know if you are attempting to use an email that is not in our system.

I did not get my password “recovery request” or my confirmation/tracking e-mails.

Today’s email accounts are pretty savvy at catching emails that might be from unapproved sources. If you can’t find your e-mail from us, be sure to check your “spam” or “junk mail” folder and save as a recognized address to ensure the email will come right to your inbox.

Where do I use my Cherry Republic Gift Card online?

You can use your Gift Card or e-Gift Card online, over the phone, or in any of our stores. To use your gift card online, please enter the card number during checkout on the Payment Information page. If you have any trouble completing your purchase with a Gift Card, please contact us.

What do I do if my order is submitted and I need to make a change?

The best way to help us try to catch this before your order ships out is to contact us to speak to an Ambassador. They will be able to get your message to the right person to make any adjustments. Please note: If your order has already entered the fulfillment stage, it may be more tricky to make a change, but we will do our best to help you. We do not store credit card information so you may be asked for this again.

Where can I give feedback on my order experience?

After placing your order, you will receive an email confirmation of your order to the e-mail address you provided after you submit your order. There will be a survey link in the e-mail that you can click on answer a few short questions. We appreciate your help in improving our customer service and ensuring our Cherry Ambassadors aren’t trying to sell you foreign fruit!

Shipping Questions

What shipping method is the “Cherry Republic flat rate”?

This is our most common shipping method. If you are choosing this method, your shipment will be sent via FedEx Ground Service. These shipments must be going to an address or PO box in the Continental US.

What is the “USPS Priority Mail” shipping method?

The USPS Priority Mail option is required when shipping to AK, HI or PO boxes. This method is through the United States Postal Service and generally takes 1-3 business days for the Continental US and 3-5 business days for AK & HI.

How do I ship to multiple addresses?

On the Shopping Cart page underneath the Grand Total and Proceed to Checkout buttons there is a link to Checkout with Multiple Shipping Addresses. Click this link and follow the on-screen directions. Please note to ship to multiple addresses you must be registered and logged in.

Can I select a future ship date?

Unfortunately we do not have this feature available on our website as we want to ensure your order process is as smooth as possible. If you would like to request a future ship date, please contact us to receive the top-notch service we are known to provide.

How can I estimate my delivery time?

Depending on your shipping method, time your order is placed and what day you are ordering, your approximate delivery time can vary. Please refer to our “Help with Shipping” section to help answer some of your questions and provide you with a Fed Ex delivery map*. If you still have any questions, please do not hesitate to call our customer service staff.

*Orders placed by 11:00 AM EST Monday through Friday generally ship the same day. Ground service ship times are not guaranteed, due to unexpected factors such as inclement weather. Please choose Fed Ex 2 Day Air or Overnight Service for guaranteed delivery times. Fed Ex 2 day runs M-W and Fed Ex Overnight runs M-Th. Fed Ex Ground makes deliveries to Residential Addresses Tuesday-Saturday, and to Commercial Addresses Monday-Friday.