Notice: No sale is final until all Cherries are eaten and the customer is still satisfied.

Cherry Republic Customer Care:

We have a problem

At Cherry Republic we have a great group of people. Our staff has diverse personalities and different expectations as to what makes their day go well, just like you. In the rare occasion something goes wrong with an order, or one of our foods, we know it will take unique individualized actions to correct the problem for you. We will ask you how you would like us to correct the problem and do our best to make your request happen. Ultimately this will be the best way to ensure you are satisfied with the Cherry Republic.

What should I expect?

First, everyone is covered.
Regardless if you are the buyer or the gift recipient we want you to be impressed with us. If anything is wrong, please contact us right away so we can have the opportunity to regain your trust.

Returns.
We would rarely ever ask you to return anything, it is food, and serves no purpose being restocked or reused. In a rare occasion we may ask to have you send something back to better help us investigate and correct any issues you are seeing.

Product satisfaction.
If something does not meet your expectations or does not "taste right" we will substitute a new product, give a refund or a credit, whichever you prefer. This is a no questions asked policy, your opinion is what matters to us. One condition, all of our foods come with cherries in it, no negotiating.

Receiving our Packages.
After 20 years of shipping food products all over the world we have heard a lot of crazy stories. Once someone had to chase after a raccoon stealing his gift box! We take extra care so our packages leave our company ready for its trip to you or your gift recipient. However, every once and a while our boxes get abused during its travels. If you open your box and something is wrong such as, broken, melted, smashed, missing or otherwise, don't hesitate to contact us and we will come up with a solution that works for you.

Please select from one of our customer service forms below, so that we may be better able to serve you:

Sometimes things just don't go right no matter how hard we try. If there is an issue with your order, or something just does not seem right with one of our products, please use our customer support request form.

If you are having trouble with our website, please use our website support request form.